Ashton Meadows Nursing Homes in Kingston upon Thames Surrey

Who they care for

The home provides nursing care for people with dementia, mental health conditions, and physical disabilities. It supports both younger adults under 65 and older people.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

Who they care for

• {"county":"London","_county":"field_6984c81707f16","postcode":"KT2 7EW","_postcode":"field_6984c857ad520","headline":"Nursing home in Kingston Upon Thames: True Peace of Mind","_headline":"field_6984c8d0ad52b","description":"Ashton Meadows Nursing Home is a care home near Kingston Upon Thames in the London. Supporting families through life's most difficult transitions with genuine compassion","_description":"field_6984c901ad530","gmb_name":"Ashton Meadows Nursing Homes in Kingston upon Thames Surrey","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\n17-19 Coombe Ln W, Kingston upon Thames KT2 7EW","_gmb_address":"field_6984c936ad533","gmb_phone":"020 3949 7373","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"4.9","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Supporting families through life's most difficult transitions with genuine compassion","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Nursing home","_gmb_business":"field_69a771cc07ed9","copy_intro":"When someone you love needs specialist nursing care, finding the right place feels overwhelming. Ashton Meadows Nursing Home in Kingston Upon Thames offers nursing support for people with dementia, mental health conditions and physical disabilities. The home welcomes both younger adults and those over 65.","_copy_intro":"field_69a7744107eda","copy_facilities":"The home maintains high standards of cleanliness throughout. Bedrooms and shared spaces are well-finished and comfortable. The kitchen team shows real flexibility, happy to adapt meals week by week to match changing preferences.","_copy_facilities":"field_69a7745807edc","copy_management":"Communication stands out as a real strength here. Families living far away receive regular updates about both clinical matters and daily life. Staff respond quickly to questions and take time to explain care decisions clearly. The team brings professional knowledge alongside genuine warmth in their interactions.","_copy_management":"field_69a7746a07edd","copy_specialisms":"The home provides nursing care for people with dementia, mental health conditions, and physical disabilities. It supports both younger adults under 65 and older people.","_copy_specialisms":"field_69a7747507ede","copy_closing":"Getting a true sense of any care home takes time \u2014 visiting and talking with current families will help you decide if this feels right for your loved one.","_copy_closing":"field_69a7749607ee0","address_1":"17-19 Coombe Lane West","_address_1":"field_6984c77407f13","town_city":"Kingston Upon Thames","_town_city":"field_6984c78607f15","local_authority":"Kingston upon Thames","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-10-13T12:33:22Z","_cqc_report_date":"field_6984c87aad523","service_type":"Nursing home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-19410809852","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/www.ashtonmeadows.co.uk\/","_sitelink":"field_6984c8a6ad528","service_provider":"Ashton Meadows Limited","_service_provider":"field_6984c8adad529","regional_location":"London","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipPFC4fzrYcu58C3COsENJDBIyV1UaNy4fMqxjoX=w408-h272-k-no","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Ashton+Meadows+Nursing+Homes+in+Kingston+upon+Thames+Surrey\/@51.4132483,-0.2769694,17z\/data=!3m1!4b1!4m6!3m5!1s0x48760948fc01204f:0xa9ea24a3e8f8c0ea!8m2!3d51.4132483!4d-0.2769694!16s%2Fg%2F11v3wsg_cq","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"47.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"Families speak about the patience and respect shown during difficult times. Staff have helped residents navigate complex emotional changes, particularly during end-of-life care, maintaining dignity throughout. The team takes time to understand each person's needs and adjusts their approach accordingly.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"Staff show particular skill in supporting people with dementia through emotional and behavioural changes. The team adapts their care approach to meet each person's changing needs with understanding and respect.","_copy_dementia_":"field_69a7748807edf","_edit_lock":"1778138866:1","_sq_sla":"backend","_acf_changed":"1","_seopress_robots_primary_cat":"","_seopress_titles_title":"Ashton Meadows Nursing Home – Dementia, Residential, Respite & Nursing Home in Kingston Upon Thames, London","_seopress_titles_desc":"If you live near Kingston Upon Thames, London, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","_seopress_robots_index":"","_edit_last":"1","address_2":"","_address_2":"field_6984c77f07f14","specialisms":"5","_specialisms":"field_6984c896ad526","screengrab":"","_screengrab":"field_6984c8d7ad52c","gmb_email":"","_gmb_email":"field_6984c985ad538","features":"","_features":"field_6984c9c6ad53e","_thumbnail_id":"380439","postcode_relationship":"15441","_postcode_relationship":"field_69bb02cad9442","latitude":"51.413337","_latitude":"field_69875b180a63e","longitude":"-0.277969","_longitude":"field_69875b210a63f","review_data":"[Lucy Chapman] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My experience of Ashton Meadows has been nothing but a very positive one. I work in a care background myself and my father was admitted to here on end of life\/palliative care. Finding the right place with the highest standards of care was absolutely crucial to me. My father's transition in to a care setting was initially very difficult and stressful, but this was immediately eased when I came to view the home and speak with the managers directly. They are always professional, clearly very knowledgeable in all aspects of care, whilst still being very warm, down to earth and approachable. At Ashton Meadows, they want to get it 'just right', and if it's within their power to do so they will, nothing is too much for them. The building itself is finished to a very high standard, including the bedrooms and I found the premises to always be spotless. The food is also very tasty and presented beautifully, the kitchen staff always tried to cater to whatever my father wanted that particular week. My father could be very challenging at times.. but Ashton Meadows understood this and always tried to adjust their care to meet his needs accordingly. I met most of the staff over the three months my father was there, and I always found them to be friendly, professional, patient, compassionate and most importantly, they treated my father with dignity. The communication here really is excellent! I live over 200miles away and could only visit my father every fortnight. Any queries I had were dealt with immediately, either over the phone or via email. I was kept up to date with even small changes to my father's daily care, or clinical matters. Everything was always explained to me clearly and precisely, which eased any anxiety I had about being so far away. I always had peace of mind knowing my father was being well looked after. I will be forever thankful to the entire team at Ashton Meadows. Do not hesitate to entrust your loved one in to their care. | [T K] 3\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Update, now open! Three houses demolished (17-19), to make way for this new purpose built care home. See pics of the construction uploaded. | [Paul Tavares] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: A lovely place which I have visited as an external health and wellbeing collaborator and I always enjoy coming back. The residents and staff are wonderful. Great place for your loved ones. I would highly recommend this facility. | [Ruth Angel] 4\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: It's a very good and neat environment for the elderly… | [Benny Meyz] 3\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Keep in mind that all the reviews prior to this one – that's 62 five star reviews – are of a place that hasn't even opened yet. | [Vishnu Shaji] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: The Staff and Management are excellent. It will be one of the best places for your loved ones. | [Krupa Dhanooj] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Very good with all facilities. Management, and all staffs are very good.Highly recommend this home. | [Ntombiyothando Magutshwa] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Very Proffessional,friendly, environment for both elderly and members of staff | [Ronald Jamu] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Great nursing home, trust me your relatives will be in safe hands | [Binu Indian] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: They got wonderful staff\ud83d\udc4d \u2026 | [Glipsy Lijo] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Excellent | [CHARMS JOSEPH] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: EXCELLENT EXPERIENCE.","_review_data":"field_69ca61fad6d61","specialisms_0_specialism_name":"Caring for adults under 65 yrs","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Dementia","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Mental health conditions","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Caring for adults over 65 yrs","_specialisms_3_specialism_name":"field_69873d768bae1","specialisms_4_specialism_name":"Physical disabilities","_specialisms_4_specialism_name":"field_69873d768bae1","cqcbc_location_id":"1-19410809852","cqcbc_provider_id":"1-19232343932","cqcbc_provider_name":"Ashton Meadows Nursing Home","cqcbc_brand_name":"","cqcbc_local_authority":"Kingston upon Thames","cqcbc_address_line1":"17-19 Coombe Lane West","cqcbc_town_city":"Kingston Upon Thames","cqcbc_county":"","cqcbc_region":"London","cqcbc_postcode":"KT2 7EW","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"02039497373","cqcbc_website":"www.ashtonmeadows.co.uk","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2024-07-17","cqcbc_dormancy":"N","cqcbc_number_of_beds":"68","cqcbc_service_type":"Nursing homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-08-06","cqcbc_last_inspection_date":"2025-08-06","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 00:20:20","cqcbc_family_score":"56","cqcbc_score_staff_warmth":"55","cqcbc_score_compassion_dignity":"55","cqcbc_score_resident_happiness":"55","cqcbc_score_cleanliness":"60","cqcbc_score_management_leadership":"60","cqcbc_score_activities_engagement":"55","cqcbc_score_food_quality":"55","cqcbc_score_healthcare":"60","cqcbc_score_explanation":"Ashton Meadows Nursing Home was rated Good across all five inspection domains in August 2025, which is a positive baseline. However, the published inspection report contains very limited specific detail, so the score reflects the overall rating rather than verified, observable evidence across each theme.","cqcbc_checklist_verified":"[{\"title\":\"Overall rating Good\",\"detail\":\"The home received a Good rating across all five domains at its most recent inspection in August 2025. This confirms that inspectors found no significant concerns at that point in time.\",\"source\":\"Official inspection record\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Nursing care provided\",\"detail\":\"The home is registered to provide nursing care alongside personal care, covering dementia, mental health conditions, and physical disabilities. This is recorded in the registration information but not described in observable detail in the published report.\",\"source\":\"Registration record\"},{\"title\":\"Support for dementia and mental health conditions\",\"detail\":\"The home is registered as a specialist provider for people with dementia and mental health conditions, as well as physical disabilities, for both adults over and under 65. No specific detail about how this care is delivered is included in the published findings.\",\"source\":\"Registration record\"},{\"title\":\"Named registered manager in post\",\"detail\":\"A registered manager, Mr Gajaruban Ragunathan, and a nominated individual, Mr Rommel Abanes Villanueva, are recorded as in post. Stable named leadership is a positive indicator, though the inspection provides no further detail about management practice.\",\"source\":\"Registration record\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"The published inspection findings do not record specific observations of staff interactions or testimony about staff warmth.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"No specific detail on how staff recognise and respond to distress, particularly for people with dementia, is included in the published report.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"The inspection findings do not describe the pace of care or whether people appeared unhurried during personal care or mealtimes.\",\"source\":\"Ask the home directly\"},{\"title\":\"Good food quality with choice\",\"detail\":\"No information about food quality, menu choice, or how dietary needs and preferences are accommodated is recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"The published report does not include specific observations about the cleanliness or condition of the premises.\",\"source\":\"Ask the home directly\"},{\"title\":\"Varied activity programme\",\"detail\":\"No detail about what activities are on offer, how often they run, or how they are tailored to individuals is included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Visible, approachable management\",\"detail\":\"Beyond the recording of a named manager, the inspection findings do not describe management visibility or how staff and the people living there experience leadership day to day.\",\"source\":\"Ask the home directly\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"No specific observations or testimony about privacy, dignity, or respectful treatment are recorded in the published report.\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"The physical environment, including signage, layout, lighting, and sensory design for people with dementia, is not described in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"No information about how families are involved in care or how welcome they feel at the home is included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"The published report does not describe whether care plans capture personal history, preferences, or routines for the people who live at the home.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"No information about end-of-life care planning or how the home supports people and their families at the end of life is recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Home learns from incidents\",\"detail\":\"The published report does not describe how the home records, reviews, or learns from accidents, incidents, or complaints.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"No staffing numbers, ratios, or observations about whether enough staff were present during the inspection are included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"No detail about dementia training content, completion rates, or how training translates into day-to-day practice is included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"No information about how the home communicates with families, including updates on health changes or care plan reviews, is recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"The published report does not state how often care plans are formally reviewed or updated to reflect changes in a person's needs.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"The number of staff on duty overnight is not recorded in the published findings. This is one of the most important questions to ask directly.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"The published report does not indicate whether the home relies on agency staff and to what extent. High agency use can affect consistency of care for people with dementia.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"No description of outdoor spaces, gardens, or access to fresh air is included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"The published report does not describe whether people with advanced dementia or limited mobility receive individual, tailored engagement outside of group activities.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Ashton Meadows Nursing Home, at 17-19 Coombe Lane West in Kingston Upon Thames, was rated Good across all five inspection domains at its most recent assessment in August 2025. The home is a registered nursing home with 68 beds, supporting people with dementia, mental health conditions, and physical disabilities, including adults under 65. A Good rating across every domain is a meaningful baseline: it tells you that inspectors found no significant concerns about safety, care quality, leadership, or responsiveness when they visited.\n\nThe main limitation here is that the published inspection report contains very limited specific detail. There are no recorded observations of staff interactions, no quotes from people living at the home or their families, and no descriptions of daily life, activities, food, or the physical environment. A Good rating is a reasonable starting point, but it cannot tell you whether the warmth, pace, and individual attention that matter most to families are present on a typical day. Visit in person, ideally unannounced or at a mealtime, and ask the manager to show you last week's actual staffing rota so you can see how many permanent staff cover the dementia unit overnight.","cqcbc_domain_safe":"{\"found\":\"The home was rated Good for safety at its August 2025 inspection. Beyond this overall judgement, the published report does not include specific observations about staffing numbers, medicine management, falls recording, infection control practices, or how the home responds to safety incidents. A Good safety rating means inspectors did not identify significant risks, but the absence of published detail makes it difficult to go further than that.\",\"quotes\":[],\"family_meaning\":\"Safety is the foundation of everything else, and a Good rating is a reassuring starting point. However, our Good Practice evidence base consistently flags that safety gaps in care homes are most likely to appear at night, when staffing is thinner and supervision lighter. The published findings here do not tell you how many staff are on the dementia unit after 8pm, or what proportion of those are permanent rather than agency. These are the two most important questions you cannot answer from this report alone. Ask for the actual rota, not the template, and ask specifically about overnight cover.\",\"evidence_base\":\"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and reliance on agency staff are two of the strongest predictors of safety risk in care homes, particularly for people with dementia who may be at greater risk of falls or distress overnight.\",\"watch_out\":\"Ask the manager to show you the actual staffing rota from last week, not a template. Count how many permanent staff were on the dementia unit during night shifts, and ask what the procedure is when a permanent staff member calls in sick overnight.\"}","cqcbc_domain_effective":"{\"found\":\"The home was rated Good for effectiveness at its August 2025 inspection. As a registered nursing home, it is equipped to provide clinical nursing care alongside personal care, which is relevant for people with complex health needs, including those with dementia, mental health conditions, or physical disabilities. The published report does not include specific detail about care plan content, GP access arrangements, dementia training, medication management, or how food and nutritional needs are met.\",\"quotes\":[],\"family_meaning\":\"A Good effectiveness rating tells you that inspectors were satisfied with the overall standard of care delivery, but it does not tell you whether your parent's care plan would capture their personal history, daily routines, food preferences, or the small things that matter to them as an individual. Our Good Practice evidence base is clear that care plans which read as living documents, updated regularly and shaped by the person and their family, produce better outcomes for people with dementia. Ask to see an example care plan (anonymised if needed) and ask how often plans are reviewed when a person's needs change.\",\"evidence_base\":\"The rapid evidence review found that care plans used as active, frequently updated documents, rather than completed once at admission and filed, are strongly associated with better quality of life for people with dementia. Family involvement in care plan reviews is a key marker of good practice.\",\"watch_out\":\"Ask how often care plans are formally reviewed and who is involved. Specifically ask whether families are invited to contribute to reviews and whether the plan records the person's life history, preferred name, and daily routines, not just clinical needs.\"}","cqcbc_domain_caring":"{\"found\":\"The home was rated Good for caring at its August 2025 inspection. This domain covers the warmth and respect with which staff treat the people who live there, including dignity, privacy, and how well staff know each person as an individual. The published report does not include recorded observations of staff interactions, quotes from people living at the home, or descriptions of how staff respond to distress or support independence.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity feature in 55.2% of positive reviews. These are the things families notice first on a visit and remember longest. A Good caring rating is encouraging, but you cannot verify warmth from a report alone. What you are looking for on a visit is whether staff use your parent's preferred name without being prompted, whether they move without hurrying, and whether they pause to listen rather than completing a task and moving on. These are the observable signals that translate a rating into a real experience.\",\"evidence_base\":\"The Good Practice evidence base identifies non-verbal communication, including tone, pace, eye contact, and physical proximity, as equally important as spoken words for people with dementia who may have limited verbal communication. Staff who know a person's individual history and preferences are better placed to interpret distress and respond appropriately.\",\"watch_out\":\"When you visit, pay attention to how staff address your parent's age group in communal areas. Do they use the person's preferred name? Do they crouch down to speak at eye level with someone seated? Do they finish one interaction before moving to the next, or do they appear hurried?\"}","cqcbc_domain_responsive":"{\"found\":\"The home was rated Good for responsiveness at its August 2025 inspection. This domain covers how well the home tailors care to individual needs, including activities, engagement, and support at the end of life. The published report does not describe the activities programme, how activities are adapted for people with advanced dementia, or how the home plans for end-of-life care.\",\"quotes\":[],\"family_meaning\":\"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness accounts for 27.1%. For people with dementia, the evidence is clear that group activities alone are not sufficient: people with advanced dementia or limited mobility need one-to-one engagement, and activities that connect to their personal history, such as familiar household tasks, music from their era, or gardening, produce measurably better wellbeing outcomes. A Good responsive rating is positive, but ask specifically about what happens for someone who cannot join a group session.\",\"evidence_base\":\"The rapid evidence review found that Montessori-based and person-led individual activities, including familiar everyday tasks, produce stronger engagement and reduced distress in people with advanced dementia compared with group-only programming.\",\"watch_out\":\"Ask to see the activity schedule for last week, not a planned template. Then ask what individual, one-to-one engagement is available for someone who cannot participate in group activities, and ask how staff record whether a person has actually been engaged during the day.\"}","cqcbc_domain_well_led":"{\"found\":\"The home was rated Good for being well-led at its August 2025 inspection. A named registered manager, Mr Gajaruban Ragunathan, and a nominated individual, Mr Rommel Abanes Villanueva, are recorded as in post. The published report does not describe management visibility, how staff are supported, how the home handles complaints, or what governance processes are in place to monitor and improve quality.\",\"quotes\":[],\"family_meaning\":\"Good leadership is the single biggest predictor of whether a home's quality will improve or deteriorate over time, according to our Good Practice evidence base. A registered manager who is well-known to staff and to the people who live there, who can be reached by families without difficulty, and who responds to concerns promptly, creates the conditions for everything else to work well. Management stability matters too: frequent manager changes are associated with declining quality in the research. Ask how long the current manager has been in post and how you would raise a concern if you were worried about your parent's care.\",\"evidence_base\":\"The IFF Research and Leeds Beckett University review found that leadership stability is one of the strongest predictors of quality trajectory in care homes. Homes where staff feel able to raise concerns without fear, and where managers are visibly present on the floor rather than office-based, consistently perform better across all other quality domains.\",\"watch_out\":\"Ask the manager directly: how long have you been in post at this home? Also ask how a family member would raise a concern, what would happen next, and whether you can speak to a member of care staff informally during your visit rather than only with the manager present.\"}","cqcbc_ai_generated_date":"2026-05-07 00:20:20","_dcc_cqc_beds":"68","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-05-12 18:11:01","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"1","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-05-12 18:11:01","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"74","_dcc_score_p5":"60","_dcc_composite_score":"57.3","_dcc_score_band":"good","_dcc_score_updated":"2026-05-12 18:11:01","cqcbc_safe_found":"The home was rated Good for safety at its August 2025 inspection. Beyond this overall judgement, the published report does not include specific observations about staffing numbers, medicine management, falls recording, infection control practices, or how the home responds to safety incidents. A Good safety rating means inspectors did not identify significant risks, but the absence of published detail makes it difficult to go further than that.","cqcbc_safe_family_meaning":"Safety is the foundation of everything else, and a Good rating is a reassuring starting point. However, our Good Practice evidence base consistently flags that safety gaps in care homes are most likely to appear at night, when staffing is thinner and supervision lighter. The published findings here do not tell you how many staff are on the dementia unit after 8pm, or what proportion of those are permanent rather than agency. These are the two most important questions you cannot answer from this report alone. Ask for the actual rota, not the template, and ask specifically about overnight cover.","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and reliance on agency staff are two of the strongest predictors of safety risk in care homes, particularly for people with dementia who may be at greater risk of falls or distress overnight.","cqcbc_safe_watch_out":"Ask the manager to show you the actual staffing rota from last week, not a template. Count how many permanent staff were on the dementia unit during night shifts, and ask what the procedure is when a permanent staff member calls in sick overnight.","cqcbc_effective_found":"The home was rated Good for effectiveness at its August 2025 inspection. As a registered nursing home, it is equipped to provide clinical nursing care alongside personal care, which is relevant for people with complex health needs, including those with dementia, mental health conditions, or physical disabilities. The published report does not include specific detail about care plan content, GP access arrangements, dementia training, medication management, or how food and nutritional needs are met.","cqcbc_effective_family_meaning":"A Good effectiveness rating tells you that inspectors were satisfied with the overall standard of care delivery, but it does not tell you whether your parent's care plan would capture their personal history, daily routines, food preferences, or the small things that matter to them as an individual. Our Good Practice evidence base is clear that care plans which read as living documents, updated regularly and shaped by the person and their family, produce better outcomes for people with dementia. Ask to see an example care plan (anonymised if needed) and ask how often plans are reviewed when a person's needs change.","cqcbc_effective_evidence_base":"The rapid evidence review found that care plans used as active, frequently updated documents, rather than completed once at admission and filed, are strongly associated with better quality of life for people with dementia. Family involvement in care plan reviews is a key marker of good practice.","cqcbc_effective_watch_out":"Ask how often care plans are formally reviewed and who is involved. Specifically ask whether families are invited to contribute to reviews and whether the plan records the person's life history, preferred name, and daily routines, not just clinical needs.","cqcbc_caring_found":"The home was rated Good for caring at its August 2025 inspection. This domain covers the warmth and respect with which staff treat the people who live there, including dignity, privacy, and how well staff know each person as an individual. The published report does not include recorded observations of staff interactions, quotes from people living at the home, or descriptions of how staff respond to distress or support independence.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity feature in 55.2% of positive reviews. These are the things families notice first on a visit and remember longest. A Good caring rating is encouraging, but you cannot verify warmth from a report alone. What you are looking for on a visit is whether staff use your parent's preferred name without being prompted, whether they move without hurrying, and whether they pause to listen rather than completing a task and moving on. These are the observable signals that translate a rating into a real experience.","cqcbc_caring_evidence_base":"The Good Practice evidence base identifies non-verbal communication, including tone, pace, eye contact, and physical proximity, as equally important as spoken words for people with dementia who may have limited verbal communication. Staff who know a person's individual history and preferences are better placed to interpret distress and respond appropriately.","cqcbc_caring_watch_out":"When you visit, pay attention to how staff address your parent's age group in communal areas. Do they use the person's preferred name? Do they crouch down to speak at eye level with someone seated? Do they finish one interaction before moving to the next, or do they appear hurried?","cqcbc_responsive_found":"The home was rated Good for responsiveness at its August 2025 inspection. This domain covers how well the home tailors care to individual needs, including activities, engagement, and support at the end of life. The published report does not describe the activities programme, how activities are adapted for people with advanced dementia, or how the home plans for end-of-life care.","cqcbc_responsive_family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness accounts for 27.1%. For people with dementia, the evidence is clear that group activities alone are not sufficient: people with advanced dementia or limited mobility need one-to-one engagement, and activities that connect to their personal history, such as familiar household tasks, music from their era, or gardening, produce measurably better wellbeing outcomes. A Good responsive rating is positive, but ask specifically about what happens for someone who cannot join a group session.","cqcbc_responsive_evidence_base":"The rapid evidence review found that Montessori-based and person-led individual activities, including familiar everyday tasks, produce stronger engagement and reduced distress in people with advanced dementia compared with group-only programming.","cqcbc_responsive_watch_out":"Ask to see the activity schedule for last week, not a planned template. Then ask what individual, one-to-one engagement is available for someone who cannot participate in group activities, and ask how staff record whether a person has actually been engaged during the day.","cqcbc_well_led_found":"The home was rated Good for being well-led at its August 2025 inspection. A named registered manager, Mr Gajaruban Ragunathan, and a nominated individual, Mr Rommel Abanes Villanueva, are recorded as in post. The published report does not describe management visibility, how staff are supported, how the home handles complaints, or what governance processes are in place to monitor and improve quality.","cqcbc_well_led_family_meaning":"Good leadership is the single biggest predictor of whether a home's quality will improve or deteriorate over time, according to our Good Practice evidence base. A registered manager who is well-known to staff and to the people who live there, who can be reached by families without difficulty, and who responds to concerns promptly, creates the conditions for everything else to work well. Management stability matters too: frequent manager changes are associated with declining quality in the research. Ask how long the current manager has been in post and how you would raise a concern if you were worried about your parent's care.","cqcbc_well_led_evidence_base":"The IFF Research and Leeds Beckett University review found that leadership stability is one of the strongest predictors of quality trajectory in care homes. Homes where staff feel able to raise concerns without fear, and where managers are visibly present on the floor rather than office-based, consistently perform better across all other quality domains.","cqcbc_well_led_watch_out":"Ask the manager directly: how long have you been in post at this home? Also ask how a family member would raise a concern, what would happen next, and whether you can speak to a member of care staff informally during your visit rather than only with the manager present.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-19410809852"}

The home provides nursing care for people with dementia, mental health conditions, and physical disabilities. It supports both younger adults under 65 and older people.

Management & ethos

Communication stands out as a real strength here. Families living far away receive regular updates about both clinical matters and daily life. Staff respond quickly to questions and take time to explain care decisions clearly. The team brings professional knowledge alongside genuine warmth in their interactions.

The home & environment

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